Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pakfriendse@gmail.com. Please note that returns will need to be sent to the following address: "Pak-Friends Enterprises 18B Trust Plaza Dera Ada Opp Telephone Exchange, Multan"
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pakfriendse@gmail.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGE
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RETURN
- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Returned products must be returned via traceable delivery, such as by courier. The customer is responsible for the return shipping costs.
- In order to avoid being fined, the product must be returned in the same condition it was shipped in.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
- To start a return, you can contact us at pakfriendse@gmail.com.
REFUND
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- If approved, refund requests will be processed within 5 working days.
- Bank Transfer, Jazz Cash, Easy Paisa, or Store Credit can be used as a type of refund.
- If more than 15 business days have passed since we approved your return, please contact us at pakfriendse@gmail.com.